Privacy Policy

Your privacy matters. This policy explains what personal information Bayside Home Cleans collects, how we use it, and how we keep it safe.

We handle your personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). We apply these standards as best practice, including as privacy law is extended to more small businesses.

1. What we collect

We only collect what we need to quote, schedule and deliver your cleaning service:

• Your name, phone number and email address
• Your address, suburb and details about the property to be cleaned
• Booking details, service preferences and access instructions
• Payment information needed to process your booking (handled securely — see below)
• Records of our communications with you (messages, quotes, invoices)

We collect this directly from you — through our website quote form, by phone, by email, or in person.

2. How we use it

We use your information to:

• Prepare quotes and schedule, deliver and invoice your cleaning
• Communicate with you about bookings, reminders and follow-ups
• Improve our service and respond to feedback
• Meet our legal, tax and insurance obligations

We will only use your details to send you offers or updates if you have agreed to receive them, and you can opt out at any time.

3. Payments

Card payments are processed securely by our payment provider (Stripe). We do not see or store your full card number. Stripe handles your payment data under its own security standards and privacy policy.

4. When we share information

We never sell your personal information. We only share it where necessary to run the business, for example with:

• Trusted service providers who help us operate (such as our payment, scheduling and email tools)
• Our accountant or insurer where reasonably required
• Authorities where we are required to by law

5. Storage & security

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep your information only as long as needed to provide the service and to meet our legal obligations (for example, tax records are generally kept for five years), then securely dispose of it.

6. Access, correction & complaints

You can ask us what personal information we hold about you, request a correction, or ask us to delete information we no longer need. Just contact us using the details below and we will respond promptly.

If you have a privacy concern, please contact us first so we can put it right. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

7. Contact us

We may update this policy from time to time. The latest version will always be published on this page.