Terms of Service

These terms set out how Bayside Home Cleans provides cleaning to you. By booking a clean, you agree to them.

1. Our services

We provide residential cleaning services in Wellington Point and the surrounding Redlands area, including regular, deep, spring and end-of-lease cleaning, plus optional add-ons. Any quote we give is an estimate until confirmed in writing. A confirmed fixed-price quote is valid for 30 days.

2. Pricing & payment

All prices are in AUD. Bayside Home Cleans is not registered for GST, so no GST is charged on any clean.

• Weekly clean — 1 hour — $100.
• Fortnightly clean — 2 hours — $150.
• Pre-booked monthly plan — 4 hours spread across the month — $285, paid in advance.
• Your own equipment: if you would like us to use your equipment and products instead of ours, $10 is deducted from every clean.
• Cleaning hours are Monday to Friday, 9:30am–3:30pm. Every booking must start and finish within those hours.
• Deep, spring and end-of-lease cleans are fixed-quoted in writing before we begin.
• Payment is due on completion of the clean. No deposit is required — the only exception is the pre-booked monthly plan, which is prepaid.
• Payment is by card (via secure link) or bank transfer. An invoice showing our ABN is provided for every job.
• Overdue accounts may pause future bookings until settled.

3. Bookings, access & your home

To help us do our best work, please:

• Provide safe, timely access to the property (and let us know about parking, alarms or building access).
• Secure pets and let us know about them in advance.
• Secure cash, jewellery and valuables, and point out any fragile or special-care items or surfaces.
• A quick tidy of clutter before we arrive means more of your time goes to actual cleaning.

Any keys or access codes you provide are handled with care and used only to deliver your service.

4. Cancellations

We keep things flexible. In short: 24 hours' notice to reschedule or cancel is free; inside 24 hours a fee of 50% of the booking applies; and a no-show or no-access visit is charged in full. Full details are on our Cancellation Policy page.

5. Satisfaction guarantee

If something isn't right, tell us within 48 hours and we'll return to re-clean the affected area free of charge. The guarantee covers re-cleaning, not a cash refund, and applies to the areas included in your booking.

6. Liability, insurance & breakages

We carry public liability insurance and take great care in your home. Accidents are rare, but if we damage something through our negligence, let us know within 48 hours and we'll work with you (and our insurer if needed) to repair or fairly resolve it.

To the extent permitted by law, we are not responsible for: pre-existing damage or wear and tear; damage to items that were faulty, improperly fitted, or not disclosed as fragile; or indirect or consequential loss. Nothing in these terms excludes the consumer guarantees you have under the Australian Consumer Law.

7. Health & safety

We may decline or stop a job where conditions are unsafe — for example biohazards, pest infestations, extreme mess beyond the agreed scope, or threatening behaviour. Where possible we'll discuss options with you first.

8. Photos, privacy & general

We may take before-and-after photos for quality and marketing. These won't identify you or your address without your consent, and you can opt out at any time. We handle your personal information in line with our Privacy Policy.

Either party may end a recurring arrangement with reasonable notice. We may update these terms from time to time; the current version lives on this page. These terms are governed by the laws of Queensland, Australia.